Privacy Policy

Last Updated: 23 August 2017

Roboteam Home USA Inc. (“Roboteam,” “we,” “our”) is committed to taking reasonable steps to protect your privacy.  This Privacy Statement applies to your interaction with the website associated with our temi product, which is located at www.robotemi.com  (“website”), and describes how we collect, process, use, protect, and disclose your personal information.  For purposes of this Privacy Statement, “personal information” means information from or about you that identifies you directly and information that is associated with you and thus could potentially identify you, including when combined with other information from or about you.

Roboteam is a U.S.-based company, and this website is intended to interact solely with U.S. consumers. As a result, personal information that we collect and personal information that we receive from consumers will be stored and used in the United States to permit us to comply with our legal and contractual obligations, to provide information and services to prospective and current consumers, and to perform related business services. In addition, we may transfer personal information to third-party service providers and business partners, in the U.S. and in other countries, to the extent necessary to support Roboteam’s business activities as described in this Privacy Statement. Thus, personal information that we collect may be transferred to and stored on servers located not only in the United States but also in countries different from the country in which that information was initially collected. Similarly, personal information may be accessed by Roboteam and its third-party service providers and business partners from countries other than the ones in which the personal information is stored.

This Privacy Statement does not apply to data collected by the temi product or by its related mobile and online applications.  Except to the extent that a third party is providing services on our behalf, this Privacy Statement does not apply to the websites or practices of third parties to which the website may link, or to the websites or practices of Roboteam’s subsidiaries or other affiliates.

 

Collection and Use Information

Information that You Provide to Us

We may obtain personal information that you voluntarily provide to us when you use the website; register for an online account; interact with us on social media; sign up for one of our newsletters; participate in a website promotion, contest, or survey; submit a web form; purchase temi or other products or services; register your product; submit comments or questions regarding temi, or otherwise provide information directly to us. This information may include your name, address, phone number, e-mail address, product location, your account’s username and password, and your IP address. If you register your product online we also collect information about your product, such as the product ID, serial number or product code.  We use this information to administer your account, enhance product delivery, provide customer support, improve the quality and security of our products and services, verify your compliance with the obligations in our Terms of Use and related policies, and provide updated information about our products.

Information About Payments

If you transact business with us, for example by purchasing our products or services, we collect information about the transactions. The information we collect includes your billing information, such as your name, telephone number, e-mail address, discount code, payment confirmation, shipping information, and other related information. Although we use third-party payment processors to process any purchases made on our website, we or our vendors may retain limited information in order to respond to fulfillment questions or inquiries, support your order, communicate with you about your account, and for other business purposes.

Correspondence

If you contact us via telephone, e-mail, fax, our website, social media, or in any other way, we may retain the communication and the information it contains. This information may be used to respond to your inquiry, to notify you of temi-related opportunities, for marketing purposes, and for other business purposes. If you do not wish to receive notifications about temi-related opportunities, or otherwise want to restrict the use of information you provide to us, please unsubscribe from our marketing communications, send us an e-mail at privacy@robotemi.com, or write to us at the address listed below. Please note that, if you purchase the temi product, you may not be able to opt-out of service-related e-mails, which may include account verification, order confirmations, change or updates to features of the service, technical and security notices.

Information We Receive From Other Sources

We may receive information about you from other sources such as individuals who purchase products or services on your behalf, vendors, service providers, and other third parties. This may include, but is not limited to, information from co-marketing providers, product referrals, or other interactions. We also may combine the information that we collect directly from you on our website with publicly available information and records from third parties in order to enhance our ability to serve you, tailor our content to you, and offer you, with your consent, opportunities that may be of interest to you. If you do not wish to receive these notifications, please unsubscribe from our marketing communications, send us an e-mail at privacy@robotemi.com, or write to us at the address listed below.

Information You Provide About Others

If you make a purchase and request that it be shipped to another person, you confirm and acknowledge that we may collect the name, telephone number, e-mail address, and shipping information of the recipient. We will only use this information to help fulfill your order and deliver the product.

We also may receive information about you from third-party social platforms such as Facebook, Twitter, LinkedIn, YouTube, or Instagram. When you interact with the website through a third-party social platform, you allow the platform to collect information about your interaction with the website and you allow us to access or collect information made available by the platform in accordance with its Privacy Statement. This information may be available from your third-party social platform profile or account, or from cookies placed on your browser by the third-party platform.

 

Information Collected by Automated Means

We and our third-party service providers may use a variety of technologies, such as cookies, web beacons, embedded scripts, and eTags (“Tracking Technologies”), that automatically collect and store certain information whenever you visit or interact with the website, view or click on advertisements, or visit our social media pages. This includes log data that automatically records information about your visit, such as your browser type, operating system, information about your mobile device, the URL of the page that referred you, the different actions you performed, and the IP address you used to access pages on the website. We use this information to administer the website, analyze trends, provide you with an experience that is relevant to your location based on the IP address (e.g., to direct you to the appropriate shopping cart that services your country or to our closest retail outlet or support center), gather information about visitor movements, help diagnose potential problems with our server, investigate actual or potential security incidents, and ensure that the website is working properly. In addition, and for the same reasons, we may collect information about your browsing behavior, such as the date and time you visit the website, the areas or pages of the website that you visit, the amount of time you spend viewing the website, the number of times you return to the website, and other clickstream data.
We may assign your device one or more cookies to facilitate access to our website and to personalize your online experience. A cookie is a small text file that is stored on a user’s computer or mobile device for record-keeping purposes. A flash cookie is similar to a cookie, but it can store more complex data in order to remember settings, preferences, and usage. Cookies can be either session cookies or persistent cookies. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your devices until you delete them) to: (1) allow you to use the website without having to re-enter your user name and password; (2) enhance or personalize your website usage; (3) monitor website usage; (4) manage the website; and (5) improve the website and our products and services. These cookies may be delivered by us or by third parties.

We also may use web beacons on the website, in our e-mails and in our advertisements on other websites. Web beacons are tiny graphic images that are used to collect information about your website visit, such as the pages you view and the features you use, as well as information about whether you open and/or act upon one of our e-mails or advertisements. We may also collect the URL of the website you visited immediately before coming to the website. Web beacons help us analyze our website visitors’ behavior and measure the effectiveness of the website and our advertising. We may combine the non-personal information we collect through cookies and web beacons with other information we have collected from you. We also may work with service providers that help us track, collect and analyze this information.

We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the service and to understand more about the demographics of our users. These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third party applications, and other information that assists us in analyzing and improving the service. For example, our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google uses cookies to help us analyze how visitors use the website. The information generated by the cookie about your use of the website is generally transmitted to and stored on a Google server in the U.S. In case of activation of IP anonymization, Google will, however, truncate/anonymize the last eight-bit segment of your IP address beforehand within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the US and truncated there. On behalf of the operator of the website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on the website activity, and providing the operator with other services relating to the website and Internet use. Google will not associate your IP address with any other data held by Google. You may manage and opt out of Google’s use of cookies by visiting Google’s Ads settings and selecting the appropriate settings in your browser. However, please note that if you do so, you may not be able to use the full functionality of the website. Alternatively, you can prevent Google’s collection and use of data by downloading and installing the browser plugin available at: http://tools.google.com/dlpage/gaoptout?hl=en and/or opt out by visiting the Network Advertising Initiative opt-out page: http://www.networkadvertising.org/choices/. Please note that if you disable the use of cookies, you may not be able to use the full functionality of the website. For further information on Google’s terms of use and data protection/privacy, please see https://www.google.com/policies/privacy/, http://www.google.com/analytics/terms/us.html, and http://www.google.com/analytics/learn/index.html.

 

Social Media

Our website as well as the websites of our third-party service providers, interface with social media websites such as Facebook, Instagram, LinkedIn, YouTube, Google+, and Twitter and may use social media plugins (such as the Facebook “Like” button) to facilitate social media functions. When you visit our website, the operator of a social media plugin may set cookies or other tracking technology on your browser, enabling that social media operator to recognize users who visit our website. If you are logged into a social media website while browsing on our website, the social media plugins may allow the social media website to receive information about your visit-including the pages that you viewed-and connect the visit to your personal information. When you use social media plugins to log in to the applicable social media service, we may receive certain information that you post on that service in accordance with the Privacy Statement of that service and the privacy settings that are applicable to your account. This allows us to share information about your activities on our website with other users of their social media website. For example, Facebook social media plugins allow Facebook to show your Likes and comments on our website to your Facebook friends. Your use of social media plugins is subject to each social media website’s Privacy Statement, so we encourage you to use care and thoughtfully read the Privacy Statement of each social media website that you use. We have no control over the information that social media websites or plugins collect, store, or use. Before connecting to our website from a social media website or using a social media plugin on our website, please be certain that you understand the social media website’s Privacy Statement and how it may gather information about your use of our website.

 

Your Control Over Information From and About You

With regard to information that we collect directly from or about You:

  • You may choose not to provide us with your information, in which case we will not be able to provide you with additional information or publications or respond to your queries. Certain information that includes shipping address, billing information, account username and password and a valid email address are essential for us in order to provide our products and services.
  • If you provide us with your information, but later decide that you do not want to receive marketing or other informational communications from us, or if you wish to discontinue your subscription to an email or newsletter or close your account, you may send an email to privacy@robotemi.com, click “unsubscribe” at the bottom of the email communication or contact us by mail at the address shown below.
  • Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform. Although we do not at this time honor “Do Not Track” signals from a web site browser, we offer you a choice about whether to accept cookies from our Website, and you may refuse, or later delete, cookies. Please refer to your browser’s Help instructions to learn more about cookies and other technologies and how to manage their use. If you elect to refuse or delete cookies, you will need to repeat this process each time you use a different computer or change browsers. If you choose to decline cookies, some of your online functionality may be impaired.

 

Who Do We Share Personal Information With, and Why?

Except to the extent necessary to fulfill our business obligations as described in this Privacy Statement, we do not sell, transfer, or otherwise disclose to third parties any of the personal information that we collect from or about you.

We may transfer information to third-party service providers and business partners to the extent necessary to help us comply with our legal and contractual obligations, to provide information and services to prospective and current clients, and to perform related business services such as removing repetitive information from customer lists, analyzing data, providing marketing assistance, storing, managing and enhancing customers data, providing search results and links, processing credit card payments, and providing customer service. Our contracts with our service providers, among other things, allow us to  maintain our ownership in and exclusive rights to any information that we share or that is collected on our behalf; prohibit service providers from using or disclosing information that we provide or that is collected on our behalf except to the extent required to perform authorized services on our behalf or to comply with applicable legal, ethical, or other requirements;  and comply with applicable legal and contractual privacy and data security requirements.

In addition, we may disclose information collected from and about you as follows: (1) you expressly request or authorize us to do so; (2) we believe the information is needed to comply with the law (for example, to comply with a search warrant, subpoena or court order), respond to a government request, enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (3) the information is provided to our agents, third parties or service providers who perform functions on our behalf; (4) to address emergencies or acts of God; (5) in anticipation of and in the course of an actual or potential sale, reorganization, consolidation, merger, or amalgamation of all or part of our business or operations in which case your information may be provided to the purchaser or resulting entity; or (6) to address disputes, claims, or to persons holding a legal or beneficial interest.

 

How Do We Protect Personal Information?

We maintain reasonable risk-based physical, technical, and administrative safeguards to protect against unauthorized and accidental disclosure, use, alteration, or destruction of personal information in our possession, and to maintain the confidentiality, integrity, availability, and resilience of our systems, data, and services. We restrict access to personal information to certain individuals and organizations that may need to know the information in order to provide our services. We are committed to taking appropriate measures to enforce our compliance with applicable legal and contractual privacy and data security requirements and with our policies and procedures.

 

No Guarantee

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, and despite our reasonable security measures, we cannot guarantee or warrant the security of any information that you transmit to us using email or using insecure or unencrypted means of contacting us and interacting with our website and our online services.

 

Your California Privacy Rights

If you are a California resident, you have the right to request information regarding the manner in which Roboteam shares certain categories of your personal information with third parties, for the third parties’ direct marketing purposes. California law provides that you have the right to submit a request to us, at privacy@robotemi.com or by mail to the address shown below, and receive the following information:

  • The categories of information that we disclosed to third parties for the third parties’ direct marketing purposes during the preceding calendar year; and
  • The names and addresses of the third parties that received such information, or if the nature of their business cannot be determined from the name, then examples of the products or services marketed.

 

Children’s Privacy Rights

The website is not intended for use by, or targeted to, children under the age of 16, we do not sell the temi product to anyone under the age of 16, and this website does not knowingly or intentionally collect information from or about children under the age of 16. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 16, we will make reasonable efforts to return or delete such information from our records. Please contact us at privacy@robotemi.com or by mail to the address shown below if you believe that we have collected information from someone under the age of 16.

We may provide links to third-party websites that may permit children under the age of 16 to register for use of their websites. In such instances, those third parties are responsible for ensuring that their websites comply with applicable laws, regulations, and rules.

 

Third Party or Linked Websites

This Privacy Statement only addresses our collection, use, and disclosure of your personal information on this website.  Occasionally we provide links to other websites for your convenience and information. Except to the extent that a third-party website is providing services on our behalf, these linked websites operate independently from Roboteam and are not under our control. These linked websites sites may have their own privacy notices in place, which we strongly suggest that you review. Except to the extent that a third-party website is providing services on our behalf, we are not responsible for the content of these sites, any products or services that may be offered through these sites, or any other use of these sites.

 

Data Retention

We retain personal information only as long as is necessary for the purpose for which the data was collected. We also keep information as otherwise required by law.

How to Access, Change, or Delete Your Personal Information

You can update, correct, or delete your personal information, or remove it from our system by making a request to us at privacy@robotemi.com  or by mail to the address shown below. Requests typically receive a response within thirty (30) days. If the request cannot be resolved provided within that time frame, we will provide the requesting party with an estimated date by which the information will be provided. If for some reason access is denied, we will provide an explanation of why access has been denied.

 

Changes to This Privacy Statement

As Roboteam, its products, and its services change from time to time, this Privacy Statement is expected to change as well. We will notify you of changes to this Privacy Statement by posting the amended Privacy Statement on the website at least thirty (30) days before the effective date of the changes. If you have registered for an account with us, we may, at our discretion, also notify you of any material changes to the Privacy Statement that affect your rights by sending an e-mail at least thirty (30) days before the effective date of the changes to the e-mail address you most recently provided to us.

If you do not agree to the new Privacy Statement, you should stop using the affected website, and if you are a registered user, you may cancel your account with us within the thirty (30) day period by contacting us at privacy@robotemi.com, by mail at the address shown below, or you may delete your user account, and you will not be bound by the new Privacy Statement. Otherwise, the new Privacy Statement will take effect after thirty (30) days. Our employees do not have the right to modify this Privacy Statement orally or otherwise. If any employee of ours offers to modify the provisions of this Privacy Statement except using the process described above, he or she is not acting as an agent for us or speaking on our behalf.

 

How We May Provide You With Notice

To the extent additional notice is required by law or otherwise, Roboteam may deliver a general notice on this website, or may contact you using the e-mail or other contact information that you have provided to Roboteam.

 

How to Contact Us

If you have questions or concerns about this Privacy Statement, please contact us via one of the following methods:

E-mail: privacy@robotemi.com

Mail: 134 North 4th Street, 2nd floor, Brooklyn, NY 11249

 

Effective Date:  23 August 2017

Last Updated:  23 August 2017