FAQ

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About temi

What is temi?

temi is the world’s first, truly intelligent, mobile, personal robot for your home. Temi places you at the center of your technology, including smart home devices, online content and video communications – harnessed by the power of your voice, hands-free. Featuring state of the art AI, and a system of sensors and cameras, temi will seamlessly improve your life, perfectly navigating in the most dynamic environment imaginable – your home or office. temi offers you an effortless way to connect with online content and friends. Temi offers an unparalleled personal robot experience, as user friendly as using a light switch.

What does temi do?

temi lets you consume your technology in the most natural way: heads-up and hands-free. temi lets you experience moving video calls, controls all of your smart home devices, lets you enjoy music and videos from any room in the house and is the ultimate AI assistant. temi is an open platform for apps that interact with you including interactive games, educational apps that make learning fun, medical apps and more. When away, temi enables you to connect from your smartphone and physically be inside your home – to spend time with your family, or check that everything is safe

How big is temi?

• 39in H x 14in W x 18in D
• 100cm H x 35cm W x 45cm D

How will temi improve my life?

temi delivers an immersive user experience that utilizes emerging and sophisticated technology to promote deeper, fuller human connection. You can be connected from anywhere and at any time to the things that matter to you: your friends, your media, your home. It lets you put your smartphone down and stay connected without disengaging you from the life surrounding you. Temi acts as a home hub, personal assistant, entertainment system and can layer many more applications due to its open android platform atop temi’s core applications.

Where is the idea from?

Temi’s founder, Yossi Wolf, conceptualized temi after visiting his grandmother who was shaking so severely, that she could hardly hold a cup of tea. Her inability to do simple tasks made Yossi wonder if there was an easier way for her to connect with her loved ones in today’s world. In that moment, he decided to devote his life to creating temi for her. When he realized all the cool things a personal robot can do, he knew he wanted one for himself.

Why hasn’t this type of product existed until today?

This product has existed in movies and books for decades. However, technology is now mature enough to support its existence at an accessible price. Temi combines emerging technologies like AI and autonomous navigation to create the first affordable personal robot that moves with you while avoiding obstacles atop its personal robotic assistant capabilities. Nothing as sophisticated as temi has been seen on the market.

Is it even a robot? Isn’t it an "Alexa on Wheels"?

You cannot take Amazon’s Alexa and simply add wheels. To make a great product, you need to develop it from the ground up. The mobility aspect that temi has due to our patented Robox brain, enables temi’s autonomous navigation and breakthrough human interaction. Temi opens up a whole new world of ways to serve consumers – in a natural manner, from anywhere in the world with unapparelled interaction.

What does AI mean for you? Does temi have AI?

temi can recognize you, know your preferences and is constantly learning in order to optimize itself to your liking. This is what AI is all about: setting a clear set of rules for learning capabilities in order for a machine to optimize itself to best suit your needs. For example: when you ask temi to go to the kitchen, it will learn the best way to get there by seeing your route. It is constantly learning your preferences to customize its content and actions accordingly.

Why do I need something that follows me around?

temi follows only when ordered to by tapping it’s interaction button situate on top of its display. temi allows you to put your phone down on the wireless charging tray and gives you access to all your technologies in a natural manner – hands-free and heads up while moving freely about your home or office. Using it’s face tracking technology temi adjusts its screen to you whether you are sitting, standing or lying down.

Will temi have an app store?

Yes, temi will soon have an app store to enable you to add games and skills to your temi.

I work for the press and want to know more about temi. Who should I contact?

We would love to connect! Please visit our Press Page here.

Where can I send my feedback?

We look forward to learning what you think of temi. Please share your feedback with us on our Contact page, here.

Product

What are the key specifications of temi?

Learn more, here

Can I customize temi?

Yes, you can customize your temi’s wallpaper using the temi app. We will also be releasing a skill store for even more customization options. Developers can create new apps for temi using its SDK. You can sign up for the SDK here.

Does temi have a personality?

Temi is a smart machine. It does tell jokes and has some wits but temi is strictly a device designed to work for its user. Temi does not have its own way of mind and is not offered as a companion, but offers its user a new and improved way of enjoying its users real-life companions.

Is temi a boy or a girl?

Temi isn’t a “he” or a “she” but an“it”. temi has both a female and male voice.Users can ask temi to “change voice” to their liking. It can switch voice as many time as the user requests it to.

How does temi communicate with people?

temi can be communicated with via the “hey temi” or “Alexa” assistant. 

What languages does temi speak and understand?

temi’s interface currently supports Chinese, Japanese, English and Deutsch. 

Who makes temi?

Learn more on our About Us page.

Where are temi's headquarters?

temi has headquarters all around the world, including flagship locations in New York, Tel Aviv, Shenzhen and Singapore.

Who founded temi?

temi was founded by CEO, Yossi Wolf.
To learn more about Yossi and the entire temi team, visit our
About Us page.

Is temi open to third party developers?

Yes, temi has an Android OS open source platform that encourages third-party developers to add skills and apps to the platform which allows temi to stay new and innovative in the long run. You can sign up for the SDK here.

Where can I get temi’s SDK?

Sign up at temi’s developers page click here

Does temi constantly follow me around?

Temi’s “follow” feature is activated by voice or by a tap on its interaction button. When this feature is not activated, temi won’t follow you.

What AI engine does temi have?

There are many AI services integrated including the “Alexa” and “Hey Temi” Assistants into temi. It also has autonomous navigation AI which allows it to move around your house or office effortlessly.

What are temi’s dimensions?

Full dimensions: 39in H x 14in W x 18in D 100cm H x 35cm W x 45cm D

How much does temi weigh?

Temi weighs 25 pounds or 12 kilograms.

Can temi operate itself?

temi can self-navigate but operates exclusively on users command. You can set temi in “Patrol Mode” in which it will loop between it’s saved locations till stopped by a user.

Can anyone connect to my temi?

Anyone who is saved as a contact on your phone and had the temi mobile app is able to call your temi.
However – Only temi’s administrator – the person who activated temi – is allowed to “hop in“ to the robot without
a physical permission on the robot side. All others call in just like any other video calling system and their call needs to be accepted.
In order to allow others to “Hop in” to the robot – the Administrator must Invite them as members to his temi using the temi mobile app.

Does temi recognize me?

At this point temi recognizes that a human is in front of it however does not know who. We will be introducing facial and voice recognition in the near future.

Can anyone operate temi?

Yes, temi was developed so that all members of the family can operate it with ease from young children to older generations.

Safety & Personal info

Does temi bump into objects?

temi is unlike other in-home robots like robotic vacuums and such. It is built to understand its environment, to avoid dynamic and static obstacles, it learns how to bypass the obstacle and recalibrate its path accordingly to reach a desired location. It may occur that temi confuses certain colors, objects and reflections and bump into certain items. With each software update temi’s navigation skills improve drastically.

Is temi safe? Can it stumble and fall?

Featuring state-of-the-art AI, a system of sensors, and multiple cameras, temi seamlessly enters any room. Using this array of technologies, temi has great mobility and stability over any surface including hard floors, rugs, and room transitions. When temi senses an obstacle it cannot avoid, such as a staircase, it simply stops.

How do you ensure my personal info is safe?

Your privacy is our top priority and we are doing everything we can to ensure its integrity. Temi follows top regulation and quality standards with smart technology components that protect devices from hacking threats. We fully encrypt your data when sent over the internet and while stored in our cloud storage platform.
We utilize Amazon Web Services to help create a secure cloud platform. Amazon’s security policies can be found here.
Additionally, you can take temi off-line at any time by holding its interaction button till the UI indicates “offline mode” or turn temi off with the touch of a button when not in use.

Can temi run over my child or pet?

temi navigates autonomously around your home and uses revolutionary algorithms to avoid obstacles, with dynamic path-planning and an understanding of 360-degree depth. Temi can move around toys, pets, and even avoid staircases. When temi sees an obstacle that it cannot avoid, it simply stops.

How stable or strong is temi?

temi is designed to not tip over with normal usage. temi’s tray holds up to 3 kilos or 6 pounds which allows you to carry small items from one room to the other.

Is temi safe for kids?

We take the safety of your children very seriously. temi is meant to be enjoyed by the whole family and can be easily operated by children ages three and up, however children must not operate the device without adult supervision at all times!

Does temi have an age limit?

temi is designed to be very intuitive and can be used by the whole family. Children three and up can start enjoying temi. Children must not operate the device without adult supervision at all times!

Does temi send my information to someone else?

No, all of your information is secured. We will not share your information with anyone else and will only use your information to improve your user experience. We encrypt your data when it is sent over the internet and while it is stored in our cloud storage platform. We utilize Amazon Web Services to help create a secure cloud platform. Amazon’s security policies can be found here.

Does temi have a cloud system?

Yes, temi has a secure and regulated cloud system. We utilize Amazon Web Services to help create a secure cloud platform. Amazon’s security policies can be found here.

How do I add or change the Owner of temi?

To change the Owner of temi, a factory reset is required. To achieve this, go to Settings> Factory Reset. Please note, this will delete your map as well as any contacts on the robot.

Purchasing

When will temi be available?

temi is available in over 30 countries around the world. Check here – https://www.robotemi.com/product/temi/

Where do I buy temi?

temi is available in over 30 countries around the world. Check here – https://www.robotemi.com/product/temi/

Technical

Does temi have wireless capabilities?

Yes, temi can connect to your home WiFi network.

Does temi have Bluetooth capabilities?

temi uses Bluetooth 4.0. You can use Bluetooth to stream music through temi’s speakers.

Do I need to connect temi to my home WiFi network?

Yes, in order to take advantage of temi’s full capabilities, you should connect to your home/office WiFi network.

Do I need to add all my contacts?

All the contacts that have the temi app will be automatically synced to your temi.

What operating system does temi have?

temi has an Android operating system.

Can I connect to temi from my mobile device?

Yes, one of temi’s core features is its mobile remote access.

How do I turn temi on and off?

Simply press the power button located on temi’s “neck” and tap shut off on the display to turn off temi. To turn it back on, simply tap and hold the power button.0

Mobility

Can temi move on carpets?

temi can move smoothly on any indoor surface including carpets, hardwood, and tiles. Using it’s adaptive motor control temi recognises different surfaces and adjusts its torque accordingly.

Can temi climb stairs?

No, temi will stop immediately if it encounters a staircase. temi uses its advanced AI system to prevent it from falling or crashing into anything.

Can I use temi outside my house?

No, temi is an indoor robot and we encourage you to enjoy it in your home or at your office for optimal performance.

What can I put on temi’s tray?

temi’s smart tray is designed to charge your smartphone and carry small lightweight objects such as your phone, keys, or glasses.

Can temi move it's head?

Yes, temi’s face-tracking mechanism will adjust its screen to you when you use it so you can enjoy it whether you are standing, sitting, or even lying down. You can manually tilt temi’s head to your liking.

The temi app

What is the temi app?

The temi app enables you to connect to your temi from your smartphone. Using the app, you can virtually move through your home from anywhere in the world to roam around and spend time with your loved ones or to check and make sure that things are safe at home.

Where do I download the app?

The temi app is available for download on the Apple App Store or the Google Play Store.

Do I need WiFi to connect the app?

The mobile app needs to be connected to the internet either by Wi-Fi or cellular data.

Audio/Visual

Does temi have live-streaming capabilities?

temi’s video call is a live-stream video. At this point no other apps on temi offer live stream.

Can I record/store a video from temi’s camera? Where is it stored?

Yes. Simply ask temi to take a video and it will record your best moments at home, it will immediately sync to your activity stream on the temi app from which you can share to your social media platforms. All of your personal videos are also stored in the cloud.

When is temi’s camera on?

temi has two cameras used for recording, taking pictures and driving temi. These only turn on when you ask temi to take a video or during a video-call. To turn temi’s cameras off at any time, you can put temi in Privacy mode by shortly pressing the power button located on temi’s neck and selecting privacy mode.

Can anyone see me through temi’s camera?

The cameras are secured with high standards and smart technology components to protect the user from privacy threats.

Battery

Does temi have a battery?

Yes. temi has a Lithium Ion battery which lasts upto 8 hours of continuous use.

How can I tell when the battery is running low?

temi has a battery indicator on its screen, you will receive a notification when it is under 5% and temi will automatically return to its Home Base (charging dock).

How does temi’s battery recharge?

temi charges on its home base. temi autonomously drives back to it’s home base when prompted or when it’s battery reaches 5%. It takes temi approximately 3hrs for a full charge.

Compatibility

What kind of devices support the temi app?

All iOS and Android devices are supported.

What kind of IOS hubs & smart devices does temi connect to?

When using Alexa as temi’s Voice Assistant, Iot devices compatible with Alexa will work with temi (eg. Philips Hue). We will continuously add new devices and services as time goes on.

Technical Support

Do you have help desk?

 

Our agents are available 7 days a week from 8am EST to Midnight EST. You can reach out to our team through web-chat, phone +1(833)-902-0202 and email.

Do you have a service center?

Yes. If our help desk isn’t able to resolve an issue remotely, we will have your temi shipped to our service center for an in-person resolution.

Security

What types of attacks is temi protected against?

temi is protected against the full range of cyber viruses. Its Firedome security agent detects malicious malware like ransomware, crypto-miners and adware that may attempt to get inside the device. It uses an antivirus engine to protect against known types of malware and an endpoint detection and response engine that can detect new, never-seen-before malware

How can I make sure the security agent is on?

On the left side of your temi dashboard is a tab titled “privacy & security”. If you click on that you will get a real time view of the security status of your fleet. Including the number of devices protected and the number of threats prevented and blocked. Alternatively, if you click on “Customize” you will be able to add “Security and Privacy” to your view of the central dashboard.