Help Desk

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Video calls and contact issues

I can’t see contacts on temi app or on temi
  • Make sure your contacts are saved on your phone
  • Make sure your contact’s numbers are saved with a country code (+1 for US, +65 for Singapore etc.)
  • Make sure your contacts are saved with only one phone number per contact (contacts with two or more phone number might cause issues)
  • Make sure your contacts have downloaded and register on the temi app
  • Make sure you don’t use two devices on the same phone number (the temi app works best with one device per phone number, the temi app works best with smart phones)
  • Make sure your app is up to date
  • Make sure your temi is up to date
Still can’t see your contacts?
  • Try turning your temi off while it’s on the home base by pressing once on the power button and choosing “shut down”. Tap it again to turn it on.
  • Try uninstalling and re-installing the temi app
  • When prompted, please “Allow” permissions to access your contacts on your smartphone.
  • Try factory resetting your temi by going into settings and tapping on factory reset
  • If all fails, please contact the help desk
How do I add my friends as members?
  • You can add members by tapping on the contacts tab on your temi phone app, tapping on temi you want to add members to, tap “Invite New Members” and choose members from your contacts
I get an error when trying to call my temi
  • Try turning Wi-Fi on and off
  • Make sure your app is up to date
  • Make sure your temi is up to date
  • Make sure your temi is on and connected to the internet
  • Make sure your phone is connected to the internet
  • Try calling from your temi to your phone, if works try calling from phone to temi
  • Try switching to other Wi-Fi networks
Still can’t call your temi?
  • If your Wi-Fi network has firewall restrictions make sure these ports are allowed for temi:

Port type

Whitelist ports

TCP ports

1080; 8000; 9700; 25000; 30000

UDP ports

1080; 4000 to 4030; 7000; 8000; 8913; 9700; 25000

 

  • Try turning your temi off while it’s on the home base by pressing once on the power button and choosing “shut down”. Tap it again to turn it on.
  • Try uninstalling and re-installing the temi app
  • Try factory resetting your temi by going into settings and tapping on factory reset

If all fails, please contact the help desk

Temi app keeps saying connecting but doesn’t connect
  • Make sure your app is up to date
  • Try force stopping your app and restarting it
  • Make sure your phone is connected to the internet
  • Try turning your Wi-Fi off and on
Your app still says connecting?
  • Try uninstalling and re-installing the temi app
  • If all fails,please contact the help desk
Low video resolution
  • Make sure your Wi-Fi or phone data internet supports high resolution video chats (over 40Mbps)
  • Change your video resolution settings on your phone app by going into settings, Video configuration and choosing you preferred resolution.
  • If your Wi-Fi network has firewall restrictions make sure these ports are allowed for temi:

 

Port type

Whitelist ports

TCP ports

1080; 8000; 9700; 25000; 30000

UDP ports

1080; 4000 to 4030; 7000; 8000; 8913; 9700; 25000

 

  • Try turning your temi off while it’s on the home base by pressing once on the power button and choosing “shut down”. Tap it again to turn it on.
  • Try uninstalling and re-installing the temi app
  • Try factory resetting your temi by going into settings and tapping on factory reset
  • If all fails, please contact the help desk

Alexa, temi and voice commands

How do I change between the “hey temi” and “Alexa” assistant?
  • Changing assistants can be done by going into temi’s settings then “personal assistant” and choosing between “hey temi” and “Alexa”
Temi doesn’t go to locations when I tell it to
  • Make sure temi is set to the “hey temi” assistant by going into settings, personal assistant and choosing the “hey temi” assistant. Alexa currently doesn’t support movement commands.
I say “hey temi” / “Alexa” with no response from temi
  • Make sure temi is set on the assistant you are using by going into settings, personal assistant and choosing the assistant you want to use
  • Make sure temi is connected to an active internet connection
  • Make sure temi is in hearing range (about 9 feet from voice source)
  • Make sure nothing is blocking temi’s microphones. The microphones are the 4 little holes on top of temi’s “head”
Temi still doesn’t respond?
  • Try turning your temi off while it’s on the home base by pressing once on the power button and choosing “shut down”. Tap it again to turn it on.
  • Try factory resetting your temi by going into settings and tapping on factory reset
  • If all fails, please contact the help desk

Wi-Fi and internet issues

Can I connect my temi to a public Wi-Fi network?
  • To connect your temi to a public Wi-Fi network your temi launcher OS should be on version 10465 or higher. You can view your current versions by going into settings then about. To update your temi go to settings then software update.
o My temi's internet connection is unstable and things are just not working right, or I get a “!” symbol on my Wi-Fi icon
  • Try switching your Wi-Fi network to an open network with no restriction (You can use your phone’s hotspot to check your network)
  • Try turning temi’s Wi-Fi off and on
  • Make sure your network doesn’t have any firewall restrictions. If it does, give temi access to these ports:

 

Port type

Whitelist ports

TCP ports

1080; 8000; 9700; 25000; 30000

UDP ports

1080; 4000 to 4030; 7000; 8000; 8913; 9700; 25000

Still having internet issues?
  • Try turning your temi off while it’s on the home base by pressing once on the power button and choosing “shut down”. Tap it again to turn it on.
  • Try factory resetting your temi by going into settings and tapping on factory reset
  • If all fails, please contact the help desk

Sound issues

How to stream music via Bluetooth to temi?
  • Activating bluetooth on your temi can be done by either say “hey temi, set up Bluetooth” using the “hey temi” assistant or by going into settings, Bluetooth and turning Bluetooth on. Open your phone Bluetooth settings and search for new devices, tap on your temi’s name to start streaming
No sound from temi’s speakers
  • Make sure temi is not on mute. Changing the volume levels on temi can be done by tapping on the “+” and “-“ buttons on top of temi’s head
  • Try using a different app or try to play another song. Try using YouTube, Amazon music, Spotify etc. Try streaming music via Bluetooth
Still no sound?
  • Try turning your temi off while it’s on the home base by pressing once on the power button and choosing “shut down”. Tap it again to turn it on.
  • Try factory resetting your temi by going into settings and tapping on factory reset
  • If all fails, please contact the help desk
Impaired or bad sound
  • Try using a different app or try to play another song. Try using YouTube, Amazon music, Spotify, etc. Try streaming music via Bluetooth
Sound still isn’t perfect?
  • Try turning your temi off while it’s on the home base by pressing once on the power button and choosing “shut down”. Tap it again to turn it on.
  • Try factory resetting your temi by going into settings and tapping on factory reset
  • If all fails, please contact the help desk

Movement and locations issues

How do I set a location?
  • Setting a location can be done by either saying “hey temi, set this location as the kitchen” on the temi assistant or by tapping on the location tab on temi’s screen, tapping on the “…” icon, tapping on “SET NEW LOCATION”, entering your location name and tapping “SAVE”
How do I make temi follow me?
  • To have temi follow you, tap the big button on temi’s “head” or say “hey temi, follow me” using the “hey temi” assistant. Temi should start searching for your face and display a “searching” label. Once its ready to follow, it should prompt a label that says “following”. To stop temi’s follow feature, just tap the big button again or say “hey temi, stop following me”
I can’t set up locations or I get an error message when trying to save a location
  • Make sure that you don’t have another location set with the same name as the location you are trying to save
  • Try resetting the map by tapping on settings, “RESET MAP” then placing temi on its home base. Note: This will delete your current map and saved locations.
Still having trouble with setting up locations?
  • Try turning your temi off while it’s on the home base by pressing once on the power button and choosing “shut down”. Tap it again to turn it on.
  • Try factory resetting your temi by going into settings and tapping on factory reset
  • If all fails, please contact the help desk
Temi doesn’t go to preset locations or temi prompts an obstacle issue
  • Some floors are too reflective for temi’s sensors and show up as “obstacles”. For now, try to avoid reflective surfaces and direct light over temi’s sensors. Don’t worry though, we’re working on a fix!
  • Over time, some of the sensors may collect dust, creating a false obstacle detection. Try using a microfiber cloth to clean temi’s sensors. 
  • Try resetting the map by tapping on settings, “RESET MAP” then placing temi on its home base. Note: This will delete your current map and saved locations.
Does temi still not go to preset locations?
  • Try turning your temi off while it’s on the home base by pressing once on the power button and choosing “shut down”. Tap it again to turn it on.
  • Try factory resetting your temi by going into settings and tapping on factory reset
  • If all fails, please contact the help desk
Temi doesn’t follow me or temi prompts an obstacle issue
  • Some floors are too reflective for temi’s sensors and show up as “obstacles”. For now, try to avoid reflective surfaces and direct light over temi’s sensors. Don’t worry though, we’re working on a fix!
  • Over time, some of the sensors may collect dust, creating a false obstacle detection. Try using a microfiber cloth to clean temi’s sensors.
Does temi still not follow?
  • Try turning your temi off while it’s on the home base by pressing once on the power button and choosing “shut down”. Tap it again to turn it on.
  • If all fails, please contact the help desk
Temi goes to locations but has issues going back to its home base
  • Make sure the home base has at least 1.5 feet of space on both sides
  • Make sure the home base is placed flat against the wall without the power cord interfering
  • It is best to place the home base against a flat wall with no patterns that might confuse temi’s sensors.
Temi still doesn’t go to home base?
  • Try turning your temi off while it’s on the home base by pressing once on the power button and choosing “shut down”. Tap it again to turn it on.
  • If all fails, please contact the help desk

Power issues

Temi doesn’t charge
  • Make sure that temi’s home base is well connected to its power cable
  • Make sure that the home base’s cable is well connected to a power outlet
  • Make sure the power outlet in use is working properly, try using a different power outlet
Temi still doesn’t charge?
  • Try turning your temi off while it’s on the home base by pressing once on the power button and choosing “shut down”. Tap it again to turn it on.
  • If all fails, please contact the help desk
Temi doesn’t power up?
  • Make sure temi is well placed on its home base and try turning it on
  • Make sure that temi’s home base is well connected to its power cable
  • Make sure that the home base’s cable is well connected to a power outlet
  • Make sure the power outlet in use is working properly, try using a different power outlet
  • If all fails, please contact the help desk

General Issues

How do I change temi’s voice?
  • You can change temi’s voice by using the “hey temi” assistant and saying “hey temi, change your voice”. Temi’s voice toggles between two voices. When using the “Alexa” assistant, you can interact with temi using the standard Alexa voice.
Touch screen not responsive
  • Try turning your temi off while it’s on the home base by pressing and holding the power button until temi shuts down. Press and hold again to turn it on.
  • If all fails, please contact the help desk
Touch buttons not responsive
  • Try turning your temi off while it’s on the home base by pressing once on the power button and choosing “shut down”. Tap it again to turn it on.
  • If all fails, please contact the help desk

Contact support